Terms & Conditions – Hotel Citrus Prime
1. Acceptance of Terms
By using Hotel Citrus Prime website or any of our services, you agree to abide by
these terms. We collect and process personal data in accordance with applicable
privacy regulations.
2. Personal Data Collection & Use
We may collect the following information:
- Guest name, contact details, date of birth, preferences, spouse’s name, credit card
information, and Stay/Dining History.
- Information about other members staying or dining with the guest.
- Reservation details, including arrival/departure dates, number of guests, room category,
and tariff.
- Event or banquet enquiries made through forms or planners on our website.
We do not knowingly collect data from guests under 18 years of age without parental
or guardian consent. Sensitive information (e.g., religion, medical history) is
collected only if voluntarily provided.
3. Data Privacy & Security
Collected data is used to personalize services, improve guest experiences, and ensure
smooth operations.
4. Pet Policy
While we appreciate our guests’ love for animals, pets are not allowed in or around
pool areas, restaurants, or other dining spaces to ensure hygiene, comfort, and
safety for all guests.
5. Policy Updates
Hotel Citrus Prime reserves the right to modify or update these policies at any
time. We encourage guests to review our website periodically to stay informed of
any changes.